Last updated: November 2024
True-juniper Ltd ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect and use personal information when you use our website and services.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information when you make an enquiry
- Email address for correspondence and order delivery
- Information about your walking experience and preferences when you request route recommendations
- Payment information when you purchase our services (processed securely by our payment provider)
We automatically collect certain information when you visit our website:
- Browser type and version
- Pages visited and time spent on site
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use collected information to:
- Respond to your enquiries and provide requested information
- Deliver route packages and related services you purchase
- Send updates about routes you have purchased when conditions change
- Improve our website and services based on usage patterns
- Comply with legal obligations
Information Sharing
We do not sell your personal information to third parties. We may share information with:
- Service providers who assist with website hosting, payment processing, and email delivery
- Professional advisors when necessary for legal compliance
- Authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
To exercise these rights, contact us at [email protected]
Data Retention
We retain personal information for as long as necessary to provide services you have requested and to comply with legal obligations. Enquiry information is retained for up to three years unless you request earlier deletion.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website.
Contact Us
If you have questions about this privacy policy or our data practices, contact us at:
True-juniper Ltd
47 Meadow Lane
Kendal, Cumbria LA9 4QP
United Kingdom
Email: [email protected]